Terms and Conditions
VITORA TYRES SOLD IN ENGLAND, WALES OR SCOTLAND (SUBJECT TO YOUR COMPLIANCE WITH THESE TERMS AND CONDITIONS) WILL BE COVERED UNDER THE VITORA TYRELIFE PROGRAM GIVING YOU ABSOLUTE PEACE OF MIND
By choosing VITORA Tyres you have certainly made the correct decision. What you would not want in life is for your expensive tyres to be destroyed by unexpected road hazards such as nails, debris and potholes.
VITORA wants your driving experience on VITORA Tyres to be the best at all times!
Therefore, at a cost not to exceed £5 (including VAT) VITORA offers you benefits under the VITORA TYRELIFE Program (as detailed in these terms) as a means to say thank you for purchasing VITORA Tyres.
The VITORA TYRELIFE Program consists of the following benefits:
- 30 Day Satisfaction Guarantee
- 2 Year Tyre Damage Warranty
- 2 Year Tyre Roadside Assistance
- Terms of the VITORA TYRELIFE Program – Defined Terms
‘Authorised VITORA Dealer’ means a tyre dealer authorised to sell and fit VITORA Tyres within England, Wales and Scotland, and detailed at https://vitoratyres.co.uk/tyrelife-guarantee/.
‘Road Hazard Tyre Damage’ means accidental damage caused to a VITORA Tyre due to unseen road hazards such as punctures, accidental cuts, accidental curb damage, impact breaks (e.g. potholes) and other damage caused by unforeseen road hazards (Exclusions apply).
‘VITORA TYRELIFE Program’ means the warranties described in these terms and conditions, which are subject to and incorporate VITORA’s terms and conditions as separately provided to you or which can be found here.
‘VITORA TYRELIFE Program Registration’ means the registration process detailed in these terms at item 3 under ‘B. Terms and Conditions of the VITORA TYRELIFE Program – General’.
‘VITORA’ means Traxx Tyres, Maxx House, Western Road, Bracknell, Berkshire, RG12 1QP.
‘VITORA Tyre’ means any VITORA branded tyre.
‘Registration Details’ means:
- Your contact details, being your name, address, contact phone and email details;
- Your vehicle registration details, vehicle make, model & mileage (to which the VITORA Tyres had been fitted to by an Authorised VITORA Dealer); and
- The VITORA Tyres purchased, including pattern, size & tyre pressures (if applicable).
‘Tyre Tread’ means the depth of tyre tread remaining on the VITORA Tyre, the subject of a claim under the VITORA TYRELIFE Program, at the time of claim (based & measured on the manufacturer’s new tread depth specifications).
‘Exclusions’ means damage caused to a VITORA Tyre due to:
- Mechanical and/or wheel alignment issues;
- Under-inflation, over inflation, and/or improper maintenance;
- Vandalism or other intentional damage;
- Competition/racing and/or commercial/industrial use;
- Using a VITORA Tyre on an unsealed road surface or in off-road conditions.
‘You’ or ‘you’ means the original purchaser of the VITORA Tyres from an Authorised VITORA Dealer.
- Terms of the VITORA TYRELIFE Program – General
The VITORA TYRELIFE Program:
- Only applies to VITORA Tyres purchased as a set of 2 or more from an Authorised VITORA Dealer on or after 1 October 2017;
- is not transferrable i.e. only entitles you to its benefits;
- only applies if you have paid a participation fee or used a complimentary voucher (not to exceed £5 incl. VAT) by following the instructions upon registration, within 14 days of purchase, having registered your purchase of VITORA Tyres online or via pre-paid post providing all Registration Details as part of that registration process, at https://vitoratyres.co.uk/tyrelife-guarantee/
- does not apply to any VITORA Tyre removed from the original registered vehicle on which it was fitted by an Authorised VITORA Dealer at the time of purchase;
- does not apply to a VITORA Tyre damaged due to an Exclusion which is applied
- does not provide compensation for loss of time, loss of use of vehicle, inconvenience or consequential damage caused;
- does not apply or extend to a vehicle’s rims or other components; and is provided in addition to your statutory rights as a consumer under the Consumer Rights Act 2015.
Being an optional warranty (i.e. a warranty in addition to your rights under the Consumer Rights Act 2015), the VITORA TYRELIFE Program shall only apply if each of the above matters are fully satisfied whether or not you were aware of, or made aware of, the terms and conditions of the VITORA TYRELIFE Program either prior to, at the time of, or subsequent to your purchase of a set of 2 or more VITORA Tyres from an Authorised VITORA Dealer.
- Terms – 30 Day Replacement Guarantee
What is covered?
VITORA want to give you absolute assurance you have made the right choice, but if for some reason you think otherwise, VITORA offers you, subject to the terms detailed below, a 100% satisfaction guarantee for 30 days from the date of purchase of any set of 2 or more VITORA Tyres from an Authorised VITORA Dealer.
What is not covered?
VITORA Tyres that are damaged for reasons unrelated to a fault of the VITORA Tyres, including damage suffered due to an Exclusion.
All removal costs associated with removal of VITORA Tyres from your vehicle, and all fitting costs, including the cost of replacement tyres (to the extent such costs exceeds the purchase price of the VITORA Tyres being returned).
Claim process – Qualifications & Exclusions
- A claim must be made to the Authorised VITORA Dealer that you purchased the VITORA Tyres from, and must be made within 30 days from the date of registration.
- A claim must be made by completing a claim form (to be supplied by the Authorised VITORA Dealer), together with (1) evidence of VITORA TYRELIFE Program Registration, and (2) the original customer invoice the subject of the VITORA Tyres purchase.
- A claim requires you to purchase replacement tyres (whether a VITORA Tyre or otherwise) from the Authorised VITORA Dealer that you purchased the VITORA Tyres at the time of claim.
- VITORA Tyres replaced in accordance with this guarantee become the property of VITORA.
- Terms – 2 Year Road Hazard Warranty
What is covered?
For any VITORA Tyre purchased that is damaged beyond repair due to Road Hazard Tyre Damage, VITORA will replace the VITORA Tyre damage (unless VITORA or its Authorised VITORA Dealer elect to repair the VITORA Tyre damaged) with a new comparable VITORA Tyre within 2 years of purchase.
In the case of a repair being carried out, you shall be responsible for all charges involved in the removal, repair and fitting of the VITORA Tyre to your vehicle.
In the case of a replacement VITORA Tyre, you shall be responsible for (1) all charges involved in the removal and fitting of the VITORA Tyre to your vehicle, and (2) the following pro-rata charges:
- In the case of a VITORA Tyre having a Tyre Tread great than 4mm and above, no charge.
- In the case of a VITORA Tyre having a Tyre having a tread between 1.6mm and 4mm, a charge equal to 50% of the replacement tyre cost.
What is not covered?
VITORA Tyre damage caused by an Exclusion or VITORA Tyres having a Tyre Tread of less than 1.6mm.
Claim process – Qualifications & Exclusions
- A claim must be made to any Authorised VITORA Dealer within 2 years from the date of purchase.
- A claim must be made by completing a claim form (to be supplied by the authorised VITORA Dealer) together with (1) evidence of VITORA TYRELIFE Program Registration, and (2) the original customer invoice the subject of the VITORA Tyres purchase.
- VITORA or its Authorised VITORA Dealer may elect to repair a VITORA Tyre unless the tyre is deemed by the Authorised VITORA Dealer unserviceable (e.g. unable to be repaired by a repair patch or similar).
- VITORA or its Authorised Dealer has the right to inspect a VITORA Tyre, the subject of a claim under this warranty to assess and verify eligibility for this claim.
- VITORA Tyres replaced in accordance with this warranty become the property of VITORA.
- The VITORA Tyre warranty only covers damage and Roadside Assistance to VITORA Tyres and not damage or Roadside Assistance to any other part of the vehicle OR any other brand of tyres on the vehicle.
- Terms – 2 Year Roadside Assistance
What is covered?
For any VITORA Tyre purchased, you will enjoy free 2 year roadside assistance (from the date of registration) where you are unable to continue your journey due to any Road Hazard Tyre Damage you encounter with your VITORA Tyre. In such a case, help is on its way!
Roadside assistance can be accessed by way of a dedicated phone line 24 hours a day, 365 days a year, anywhere in England, Scotland and Wales. To contact Emergency Roadside Assistance you should call 0333 202 3022.
What is not covered?
Damage caused to a VITORA Tyre due to an Exclusion, or roadside assistance required due to an event other than Road Hazard Tyre Damage.
Claim process – Qualifications & Exclusions
- A request for roadside assistance may be made by you within 2 years from the VITORA Tyre purchase date.
- A request for roadside assistance must be substantiated, if requested, by (1) evidence of VITORA TYRELIFE Program Registration, and (2) the original customer invoice the subject of the VITORA Tyres purchase.
- Roadside assistance provided to you as a result of either (1) damage caused to a VITORA Tyre due to an Exclusion, or (2) an event other than Road Hazard Tyre Damage, will be at your own cost. To the extent that VITORA incurs a cost associated with roadside assistance provided as a result of such an event, you must reimburse to VITORA such cost immediately on demand.
- You must comply with all requirements of the roadside assistance provider, as advised from time to time.
- VITORA Tyres replaced as a consequence of roadside assistance provided become the property of VITORA.
- The VITORA Tyre warranty only covers damage and Roadside Assistance to VITORA Tyres and not damage or Roadside Assistance to any other part of the vehicle OR any other brand of tyres on the vehicle.
If you have any questions, or have any general enquiries, please contact us here.
Terms & Conditions updated 25.09.2017
